Make an enquiry

When you contact us to make an enquiry, we collect information, including your personal data, so that we can respond to it and fulfil our regulatory responsibilities.

The lawful basis we rely on to process your personal data is article 6(1)(e) of the UK GDPR, which allows us to process personal data when this is necessary to perform  our statutory duties and contractual obligations.

What we need and why we need it

We need enough information from you to answer your enquiry.

What we do with it

We may set up a case file on our customer relationship management (CRM) system to record your enquiry and so we can get it to the correct area of the business to be dealt with. We’ll also keep a record of our response. 

We use the information supplied to us to deal with the enquiry and any subsequent issues that may arise, and to check on the level of service we provide.

Information entered into the forms will be passed onto the external data processor FormSpree upon submission (which is then forwarded to us via email).  Please review their privacy policy for information on how they process your data.

How long we keep it

For information about how long we hold personal data, see our retention policy.

What are your rights?

We are acting in our legitimate interest capacity to respond to your enquiry, so you have the right to object to our processing of your personal data. 

There are legitimate reasons why we may refuse your objection, which depend on why we are processing it.

For more information on your rights, please see ‘Your rights as an individual’.

Do we use any data processors?

We use FormSpree as mentioned above. Emails may also be processed by various email clients/services. This may include antispam services or web based clients such as Gmail among others.

Updated 22nd of July, 2021

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